Shipping and returns
We process orders within 24 hours. The delivery within 5 days after receipt of the product everywhere in France (2 weeks for lil buddies, 72 hours for eFlex). Changing an order is only possible before it is shipped.
Delivery complaints must be made to La Poste. Mini Wheels’s store is not responsible for shipping delays. In the event of a delay or a lost package, Mini Wheels’s boutique will assist the customer in his order tracking process.
Returns & Refund
In the event that Mini Wheels is not able to deliver the products ordered, it is required to inform you. This case implies the nullity of the contract, and you are entitled to claim a refund of your order, shipping costs included. The 14 day time limit also applies.
Customers can initiate a return procedure within 14 days from the date of receipt. If the customer wishes to return his purchases, he is entitled to do so without necessarily providing any justification. The Mini Wheels site cannot refuse it. However, the return costs are the responsibility of the customer. When this period expires on a Saturday, Sunday or public holiday, it is extended to the next working day.
The return mailing address is :
101 Rue Jouffroy d'Abbans, 75017 Paris